Returns & Refunds

Last updated: October 29, 2026

We want you to receive the correct products in good condition and be able to access your digital purchases. If you have a problem with an order from steve-wiest.com, contact us with your name, order number, and a description of the issue.

Physical Products

You may request a return within 30 days after delivery. Items must be returned in their original condition, without writing, damage, or other signs of use.

Please contact us for return instructions before mailing an item. We recommend using a shipping service with tracking and keeping your receipt until the return is resolved.

Unless the item is damaged, defective, or incorrect, you are responsible for return shipping costs. Original shipping charges, if any, are nonrefundable except where required by law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly. Include your order number and, where practical, photographs of the item and packaging.

We will work with you to arrange an appropriate replacement or refund. If we require the item to be returned, we will cover reasonable return shipping costs.

Digital Downloads

Digital products, including PDF books and other downloadable materials, cannot be physically returned. We do not offer change-of-mind refunds once digital content has been delivered, except where required by law.

Please review the product description and format before purchasing.

If you receive the wrong file, make a duplicate purchase by mistake, or experience a technical problem accessing your purchase, contact us. We will help resolve the issue and provide a corrected file, replacement access, or refund as appropriate.

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

Physical orders may be canceled before fulfillment begins. Once an order has shipped, the physical-product return policy applies.

Digital orders generally cannot be canceled once download access has been provided.

If we cancel an order or cannot fulfill it, we will refund the amount paid for the canceled items, including any associated taxes and shipping charges.

Refund Processing

After receiving and inspecting a returned item, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 30 business days. Your bank or payment provider may require additional time to make the funds available.

If a refund has not appeared after the expected processing time, contact us.

Your Legal Rights

This policy does not limit any rights or remedies available to you under applicable law.

Contact

For return requests, refund questions, or help with a purchase:

[LEGAL BUSINESS NAME]
[SUPPORT EMAIL]
[BUSINESS PHONE, IF APPLICABLE]