Last updated: October 29, 2026

This policy explains how physical and digital products purchased from steve-wiest.com are delivered.

Shipping Destinations

We currently ship physical products to the United States and Canada.

If your location is unavailable at checkout, contact us before placing an order.

Order Processing

Physical orders normally ship within 5 business days after payment is confirmed. Business days exclude weekends and holidays.

Products requiring additional processing time, including preorders, will have that information listed on the product page.

Shipping Rates

Available shipping methods and any applicable charges are displayed at checkout before you complete your purchase.

Free shipping applies to all products and available destinations.

Delivery Times

Estimated delivery times are 5 days after shipment, depending on the destination and shipping method.

Processing time is separate from transit time. Delivery estimates are not guaranteed unless expressly stated otherwise.

If we cannot ship your order within the stated processing time, we will contact you with an update and any cancellation or refund options required by law.

Shipment Confirmation and Tracking

We will send shipment confirmation to the email address provided with your order. Tracking information will be included when available.

If you do not receive an expected confirmation, check your spam folder or contact us.

Shipping Address Changes

Please check your shipping address carefully before placing an order.

If you need to make a correction, contact us as soon as possible. We cannot guarantee address changes once fulfillment has begun.

If a package is returned because the address supplied was incorrect or incomplete, additional shipping charges may apply to resend it.

Missing or Damaged Packages

If your order arrives damaged, appears lost, or is marked as delivered but cannot be located, contact us with your order number.

For damaged packages, please retain the item and packaging and provide photographs where practical. We will help investigate and arrange an appropriate resolution.

Digital Products

Digital products are delivered electronically and do not incur shipping charges.

After payment is confirmed, download access is provided through email and your customer account on this website.

If you cannot find or access your download, check your spam folder and contact [SUPPORT EMAIL] with your order number.

Returns and Cancellations

For information about canceling an order, returning a physical product, or requesting a refund, please see our Returns & Refunds page.

Contact

For shipping or delivery questions, contact:

[LEGAL BUSINESS NAME]
[SUPPORT EMAIL]
[BUSINESS PHONE, IF APPLICABLE]